Terms and Conditions

  1. WHO WE ARE 
This website www.evoraboutique.co.uk is operated by Evora Boutique LTD ('we', 'us', 'our').

We are a limited company registered in England with company under number 15303161
2. CONTACT US
If you have any questions about us, these Terms and Conditions of Sale, our website or our products, please do not hesitate to contact us by emailing us at: hello@evoraboutique.co.uk 
 
3. APPLICATION OF THESE TERMS AND CONDITIONS
These Terms and Conditions of Sale together with our Privacy Policy, Cookies Policy and website terms of use will apply to all orders you place and any purchases you make on this website regardless of how you have accessed our website.
Please read these Terms and Conditions of Sale carefully before placing your order (you may wish to print a copy for your record). These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information.
By placing an order through this website or over the phone, you confirm that you have read, understood and agree to these terms and conditions.
If you think there is a mistake in these Terms and Conditions of Sale or there are any terms that you do not understand, then please contact us to discuss.
We may occasionally amend these terms and conditions and you should check them each time you place an order. 

4. OUR PRODUCTS
The images of the products on our website are illustrative only. Although we have made every effort to display the products and colours accurately, we cannot guarantee a product’s display of the colours accurately reflects the true colour of the products and your products may vary slightly from those images.
We will take reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the website. 
Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
All product measurements are approximate only and the packaging of the products may vary from that shown in images on our website.
 
You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.
 
If you have any queries about the products you have purchased then please contact us via hello@evoraboutique.co.uk. 

5. HOW TO ORDER
To place an order for products on this website, you should add your product to the “Bag” by clicking on the “Add to Bag”, enter the Bag, choose your delivery options and click on the “Checkout Securely” button where you will be directed to the payment options.
Existing customers: If you already have an account with us and are not already logged in, then log in to your online account through the link in the “Contact Information” section on the “Secure Checkout” page.
New customers: if you are a new customer then you have the option to register and set up an account with us or checkout as a guest. If you wish to register an account then you will be asked to provide your valid email address, billing and delivery address information and choose a password. Your personal information will be held in the strictest confidence and used in accordance with our privacy notice, a copy of which can be viewed 
You can access your bag at any time and up until the point at which you place your order, you can review it and make changes to it.
Please take the time to check your order before submitting it. 
After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the products you have ordered from us. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. 
Order amounts.
We reserve the right to limit the number of a given item that can be bought by an individual customer should we deem it appropriate

6. HOW TO PAY
You can pay for our products using a debit or credit card (Mastercard, AMEX, Maestro and Visa only), PayPal, Google Pay, Apple Pay or Shop Pay. We will take full payment for your order immediately when your order is placed. All transactions are charged in pounds sterling at checkout.
During the checkout process, you will be asked for your payment details. By completing these you are confirming that the debit or credit card is yours. All card payments are subject to authorisation by your card issuer.
If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed usually by the following business day in the UK.
Order Acceptance
Acceptance of your order and the formation of a contract of sale of the products between us and you will not take place unless and until 
  1. we have sent you an email confirming that the products have been dispatched 
  2. in the event that you have elected to collect the products from us (where the service is offered and available), we have sent you an email confirming that the products are ready for collection. Please note that the option to collect is strictly by appointment only. If no suitable appointments are available, then shipping fees will apply and your purchases will be shipped to you.
Non-Acceptance of an order
We reserve the right not to accept your order at our discretion, in this situation we will notify you that your order has not been accepted.
Non-acceptance of an order may be but not limited to one of the following:
  1. The product you ordered being unavailable from stock
  2. Our inability to obtain authorisation for your payment.
  3. The identification of a pricing or product description error
  4. You’re not meeting the eligibility to order criteria set out in the main Terms & Conditions
  5. we are unable to meet the delivery deadline you have specified.
    Should we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 5 - 10 days for the bank to transfer the funds to you.
    Out of stock items
    Please note our products are subject to availability. Whilst we will try our best to ensure that our website only displays products which are in stock, this can change quickly and so there may be circumstances where a product you have ordered is unavailable.
    If an item(s) availability changes after you have placed your order, we will contact you to notify you the item(s) is no longer available and offer you an alternative item or give you the opportunity to cancel your order. If we are unable to contact you, we will notify you via the email address you provided when placing the order, that we cannot accept your order.
    If you have paid a deposit to reserve the item or already paid for the items, we will refund you the full amount paid as soon as possible.

    7. PRICE
    The prices of the products will be as shown on our website and in British Pounds Sterling (GBP) including VAT and duty, but delivery charges may be extra depending on your chosen delivery method. To find out how much it will cost to get your product delivered, please click here [Insert Link to delivery options]. 
    Where we provide you with the option of reviewing prices in a different currency this is for your information only and prices are converted to GBP at the checkout. We do not accept payment in any currency other than GBP on this website.

    We reserve the right to change our prices at any given time. If the price of an item changes after your order has been accepted and processed, we will charge you the price that you ordered the item(s) at and not the new price.
    We make every effort to ensure that the correct prices are displayed on our website. However, if we discover an error in the price of the products you have ordered before they are delivered to you, we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and notify you accordingly.
    Please note that if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
    8. DISCOUNTS, PROMOTIONS AND VOUCHERS

    Occasionally, we may offer discounts, offers or vouchers on certain products (the “Offers”) e.g. as a promotion or discount for students or as a gesture of goodwill. We have the right to withdraw such offers at any time and they may also be subject to time restrictions, availability and other terms and conditions.
      To avoid disappointment, please ensure you check our website for currently available offers before trying to redeem one.
      We may occasionally provide offers, with or without a promotion code. Offers with codes are usually only valid for one transaction and once the code is used, it will be deactivated and will no longer be valid.
      Offers cannot be added to an order after the order is confirmed, therefore you must ensure that the offer is valid and inputted into the checkout page where shown before you confirm and pay for the products.
      We are not responsible for offers related to our products where such offers are published on external websites or other media.
      We can withdraw an offer at any time but where you have placed an order using a valid 0ffer we will honour that offer.
      9. DELIVERY
      Products you order from us will be delivered to the delivery address notified by you at the time of placing your order. It is your responsibility to ensure that all address and contact details are correct at the time of placing your order. We are not liable if you do not receive your products and have provided us with an incorrect delivery address. Please notify us promptly of any change to your delivery address, email address or contact phone numbers.
      We do our best to send you your products by the estimated delivery date set out in our email confirming your order, or, if no date is specified, then no later than 30 days following the date of our email confirming your order. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
      All delivery options are tracked and tracking details will be provided to you with your despatch confirmation email.
      We use various couriers to deliver our products. If no one is available at your address to take delivery, the courier may provide the option for you to designate a safe place where the products can be left securely at that address. If the courier does not provide the option for you to designate a safe place, then the courier may leave the product at your address or return this to the courier’s premises (depending on its policy) and leave you a note informing you that delivery has been attempted and the products returned to the courier’s premises. In these circumstances, please contact our courier to rearrange delivery. You are responsible for the products once they have been delivered even if this means they have been left at your address when you are out.
      If after a failed delivery, you do not re-arrange delivery or collect the products from the delivery depot notified to you we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order but reserve the right to deduct from the refund a reasonable sum as compensation for any costs we have incurred as a result.
      Unfortunately, we do not deliver orders placed via this website to addresses outside the UK. We do not deliver to PO Boxes
      You may place an order for products from outside the UK, but this order must be for delivery to an address in the UK. 
      Postal charges for non-UK mainland and Northern Ireland will be calculated and advised on receipt of order.
      If we consider that we are or may be unable to supply the products to you within a reasonable time (or at all) we can cancel the contract with you and will refund you any sums that may have already paid us for the cancelled contract.
      Products that you order from us will be your responsibility from the time we deliver these products to the address you gave us when placing your order.
      10. YOUR RIGHT TO CHANGE YOUR MIND
        Returns and Cancellations
        Should you wish to cancel or return any products, you may only do so in accordance with these terms and conditions and our returns and cancellation policy, click here to view our policy. This does not affect your statutory rights as a consumer. 
        All returned products must be unworn or unused, undamaged and in their original undamaged packaging with all item(s) tags intact to be eligible for a full refund.
        Where you return a product under our returns and cancellation policy, we will issue you with a full refund, but you will need to return the product at your own cost (if you have already received the Product), unless otherwise specified in our Returns & Cancellation policy.
        Where you have paid any duties or taxes directly to the relevant authorities on the importation of the product you wish to return, we shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.
        We cannot accept any returns or issue any refunds for any products you have ordered that have been customised to your specifications, or personalised, or cannot be returned for hygiene or personal health reasons (such as some items of lingerie, bikini bottoms and earrings for pierced ears (which have been unwrapped) unless these are faulty at the time of delivery.
        All returned items will be carefully inspected, and should they not meet the requirements of our returns policy and our terms and conditions then a refund will not be given. 
        The items that are returned and do not meet with our returns policy may be returned to you on request. All requests must be made in writing to hello@evoraboutique.co.uk. Once we have received the request you will be notified in writing the shipping method and costs to return the item(s) to you and how to pay the shipping costs. On receipt of the shipping costs the items will be shipped to you at your own risk. We do not accept any liability for any items returned to you. 
        Promotional discounts and refunds
        If any form of discount has been applied to your order originally, then the same discount will be applied to each product of your order that you return. This means that you will only be refunded the amount that you originally paid for your order or any given product. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift is related. When returning discounted products, the usual 14-day returns policy applies. 
        Repeated Returns
        We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your account with us. In the event that this happens you will receive an email to notify you of this
        Should we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 10 days for the bank to transfer the funds to you.
        Sale or clearance items
        Any item purchased/order at a sale or clearance price can only be returned within 14 days for an exchange or gift card. Sale items are not eligible for a full refund.
        For all other products that you order from us you have until 14 days from the date of delivery to change your mind, cancel your order and receive a refund, or exchange (where available) 
        CANCELLING AND RETURNING ORDERS

        How to return your order.
        To exercise your right to cancel, you must inform us of your decision to cancel within 14 days of receipt of your order by emailing us to the following: hello@evoraboutique.co.uk. We suggest you keep a copy of your cancellation notification for your own records.
        Cancelling order.
        If we haven’t already dispatched your order, we will arrange a refund for you which you should expect to receive your refund for the amount you paid within 5 – 10 working days. 
        If your order has been dispatched, you must arrange for the return of the order to us. You are responsible for ensuring the item(s) reach us in a saleable condition. If the item(s) do not reach us in a saleable condition a refund will not be given.
        Your cancellation/return is effective from the date you notify us that you wish to cancel/return. You must return the cancelled products to us within 14 days of informing us that you wish to cancel or, if you have yet to receive the products, within 14 days from the date that you receive them.
        If you are returning your products by post, we recommend that products are sent by registered post, or you obtain a certificate of posting from your local post office or by courier. You should always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded. We do not accept liability for returned items that go missing or are damaged in transit.  
        Should item(s) you are returning go missing or are damaged in transit a refund will not be given. We do not accept liability for this, and it will be your responsibility to make any claims to the method of shipping you used.
        11. DAMAGED OR FAULTY PRODUCTS
          If what you have bought is faulty, on arrival or misdescribed (minor variations do not count, please contact us as soon as possible in writing hello@evoraboutique.co.uk. (we must receive the faulty goods back within 14 days of you receiving them).
          We will inspect the returned products and if we determine that they are faulty or misdescribed we will (at your choice) either replace or repair any faulty products free of charge or, refund you the price of the faulty products and the delivery charges you paid for the products.
          Should we deem that the item(s) are not faulty or misdescribed we will contact you to advise you of this and the item(s) will then fall under our normal returns policy. 
          Should any damage or faults with any items(s) occur after they have been received by you then no refund will be given. 
          After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
          12. REFUNDS AND REPLACEMENTS 
          If you are returning or cancelling your order in accordance with these terms and conditions, and you would like a replacement for example a different size then we will ship this to you free of charge. If you do return the replacement item and then wish to proceed with a refund, we will issue you a full refund in line with these terms and conditions and our returns policy and the original shipping costs will be deducted from your refund.
          You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport. If we refund you the price paid before, we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
          We will process any refund due to you as soon as possible and, in any case, no later than 30 days after the day we receive the returned products from you; or (if earlier) the day you provide us with evidence that you have returned the products.
          All refunds to you will be made by the payment method you used when paying for the order being refunded.
          Complaints procedure
          We will do our utmost to provide you with the very best service possible but do understand sometimes you may not receive the service you expected. If you have any complaints about our service or our products, please do get in touch with us in writing detailing your complaint to hello@evoraboutique.co.uk. 
          We will endeavour to respond to your complaint within 10 working days and reach a resolution where possible within 30 working days.  

          13. LEGAL RIGHTS
            As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these Terms and Conditions of Sale (or our Returns and Refunds policy) will affect your legal rights.

            14. OUR RIGHT TO END THE CONTRACT
              We may end our contract with you if you break it. For example, where: you do not pay us any sum when due and still do not make payment within 14 days of us reminding you that payment is due, or you seek to order products which you are not eligible to order (for example where the sale is confined geographically, or age restricted).
              You must compensate us if you break the contract. If we end the contract in the situations set out in above, we will refund any money you have paid in advance for products we have not provided but, we may deduct from that refund or charge you, reasonable compensation for the net costs we will incur as a result of your breaking the contract.
              We may withdraw the product you have ordered in which case we will let you know in advance and will refund any sums you have already paid in advance for that product.

              15. OUR LIABILITY
                We are responsible for loss or damage you suffer that is a foreseeable result of our breach of any contract with you or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if they were contemplated by you and us at the time, we accept your order.
                We are only supplying the products to you for domestic and private use. You agree not to use the products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
                We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law. Terms implied by law include your right to receive products as described, that match their description and any information we have provided to you, that are of satisfactory quality and fit for any particular purpose made known to us.

                16. EVENTS OUTSIDE OUR CONTROL
                  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions of Sale that is caused by an event outside our control (including (but not limited to) strikes, fire, storm, flood or other natural disaster, epidemics, pandemics, failures in our supply chain, or failure of telecommunications networks or impossibility of the use of transport).
                  If we are unable to perform our obligations to you as a result of any event outside our control, we will contact you as soon as reasonably possible and we will take steps to minimise the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside our control and we will not be liable for any delay caused by the event. If this affects our delivery of products to you, we will arrange a new delivery date with you as soon as we are able to confirm this but if there is a risk of substantial delay you have the option to cancel the affected order and receive a refund for any products you have paid for but not yet received.

                  17. HOW WE USE YOUR PERSONAL INFORMATION
                    We will only use your personal information in accordance with our Privacy Notice Please take the time to read this.
                    18. OTHER IMPORTANT TERMS
                      This contract is between you and us. No other person shall have any rights to enforce any of its terms.
                      We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens. You must not transfer any of your rights and obligations under any contract unless we agree.
                      Each clause of these Terms and Conditions of Sale are separate and if any court or relevant authority decides that any of them are unlawful or unenforceable, the other clauses will remain in full force and effect.
                      If we do not insist that you perform any of your obligations under these Terms and Conditions of Sale, or where we do not enforce or delay enforcing our rights, that will not mean that we have waived our rights nor that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
                      These Terms and Conditions of Sale are governed by English law and the English courts shall have non-exclusive jurisdiction to hear any dispute or claim arising out of or in connection with these Terms. 

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